Step 1 Open Outlook Express by double-clicking the Outlook Express icon on your desktop or locate from the start menu.
Step 2 The first time you start Outlook Express the Internet Connection Wizard will run. If the Internet Connection Wizard does not appear and look like this screen, then go to Step 2.a. and 2.b. If it does, then skip to Step 3.
Step 2.a. On the tool bar - click Tools then accounts
Step 2.a. Click Add then Mail. Now you will be at the first screen of the Internet Connection Wizard
Step 3 On the Your Name screen type in your name as you would like it to appear on your outgoing e-mail messages and click Next to continue.

NOTE: You can use either your First or your First and Last name.
Step 3 Type in your e-mail address on the Internet E-mail Address screen. Click Next to continue
Step 4 On the E-mail Server Names screen, select POP3 from the drop down list. In the space provided below Incoming mail (POP3, IMAP or HTTP) server:, enter Type in as your Outgoing mail (SMTP) server: and click Next to continue
Step 5 On the Internet Mail Logon screen, type in your Knology user name in the field titled Account name:. Your user name is everything leading up to, but not including the part of your e-mail address. For example, if your e-mail address is, you would enter test_account as your Account name:. In the Password: field, enter in your Knology assigned password. If you do not wish to enter your password every time you check your e-mail, put a check in the box labelled Remember password. Click Next to continue
Step 6 Congratulations, you have now set up Outlook Express as your e-mail program. Click Finish to begin sending and receiving e-mail
Step 7 Now your account should be setup correctly you can Click the Send/Rec Button on the tool bar and the messages should start to populate your Inbox (if you have mail waiting).

Note: you can always send yourself an email to test the account to make sure it is working correctly.